Technical Support Solutions (TSS) was formed in 1998 and quickly became the leader in the delivery of customized "soft skills" training for the service and support industry. From the beginning, it has been TSS's mission to help support organizations overcome their challenges and deliver world-class customer service. In today's ever-changing economy, companies are struggling to make the most of budget dollars and to receive the best possible value for their investments. TSS helps our customers do just that - by providing quality training and consulting services that help support organizations improve productivity, lower turnover, retain customers, and cut costs! A big part of TSS's success has been in our understanding that each company needs a tailored training solution that addresses its unique needs. Generic training programs don't allow companies the ability to customize content to reflect the specifics of their particular support environments. TSS believes, and has seen the evidence with our customers, that training has the greatest, lasting effect when it is tailored to address each company's unique challenges. And now TSS is taking our customized training to the next level. We are enabling the support professionals we train to market their success by certifying them in the skills necessary for effective customer interactions. We are pairing great training with industry certification to create a total training solution! In order to deliver such solutions, TSS strives to form lasting partnerships with each of our customers. We take the time to get to know you and your support environment; your support processes, methodology, tools and people. By doing this, TSS ensures that the training and services we deliver hit the mark every time, and bring exceptional value to your support center. ©2002 Technical Support Solutions.  •  Design by Brenneman Design.